The Trampled Wal-Mart Customer

Many of you have no doubt seen this story at Yahoo about the lady who was trampled by shoppers at Wal-Mart who were trying to get a $29.00 DVD player.

I'm not going to make any arguments as to whether Wal-Mart has any liability for this trample, whether they could have forseen the trampling, or anything similar. However, I'm going to point out one part of the article:

"...Wal-Mart officials called later Friday to ask about her sister, and the store apologized and offered to put a DVD player on hold for her."

It's things like this that get big companies sued. Wal-Mart should have either given her the $29.00 DVD player and paid her medical bills, or simply stayed quiet. Offering to put the DVD player on hold is an insult, and the kind of insult that leads to litigation; many people sue not to get rich, but because arrogant corporate employees offended or insulted the person.